Epson partners with EKM Global to integrate Epson Remote Services; simplifying remote print and fleet management

Epson and EKM Global have partnered to enable a one-stop solution for channel and print dealers, combining EKM print and fleet management software with Epson’s Remote Services (ERS) solution, all within the EKM Global Insight platform. The partnership means users can easily access fleet service data and alerts alongside print management information, simplifying processes and improving efficiency.

Epson Remote Services is a free, cloud-based monitoring and management system that delivers advanced remote diagnostics for Epson business inkjet devices. ERS helps to reduce engineer requirement and on-site visits by enabling remote diagnostics and fixes, reducing CO2 emissions and the environmental impact of travel.

By integrating ERS within its print and fleet management platform, EKM Global can provide its channel partners and dealers with a total view of their fleet performance, as well as manage and resolve service issues, before a call-out is required.

Patrick Perrot, Epson Europe, says: “Sustainability and collaboration form critical pillars in Epson’s vison and purpose. Working alongside businesses like EKM, where together we can improve the way a print fleet is managed and serviced, is critical if we are to forge a more sustainable future for the print industry.  

“Together, Epson Remote Services and EKM Global’s management platform can deliver a solution to help print dealers and resellers streamline operations as well as reduce the cost and environmental impact of fleet service.”

Ian Silvester, EKM Global, says: “Our goal is to make print and fleet management as simple and efficient as possible for our partners, and working with Epson to integrate the ERS solution is a further step towards that. Levering ERS within our platform makes it easier and quicker for fleet managers to gain a total view of fleet performance and health, as well as deploying resolutions where needed.”